This statement applies to content published on the carenetworx.com domain.
We want as many people as possible to be able to use and understand our website.
Our accessibility commitment includes making sure that our website visitors can:
- easily understand our web pages by making the content as simple as possible
- zoom in up to 300% on a web page without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
How accessible this website is
Some parts of our website are not fully accessible. For example:
- PDF documents can not be made fully accessible to all screen reader software
- some older videos may not feature captions
- many videos are embedded from YouTube and may feature labelling from YouTube itself, which could be incorrect or not sufficiently descriptive, you can visit our YouTube channel to see more of our videos
What to do if you cannot access parts of this website
If you need information on this website in a different format, email the web team: info@carenetworx.com
Include in your email the web address of the content (specific URL) and the format you need. For example:
- accessible PDF
- large print
- easy read version
- audio
- braille
AbilityNet has advice on making your device easier to use if you have a disability.
Reporting accessibility problems with this website
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email the web team: info@carenetworx.com
Enforcement procedure
The Equality and Human Rights Commission is responsible for enforcing the public sector bodies (websites and mobile applications) (No.2) accessibility regulations 2018.
If you make a complaint and you’re not happy with how we respond, you can contact the Equality Advisory and Support Service.
Technical information about this website’s accessibility
Care Networx is committed to making its website accessible, in accordance with the public sector bodies (websites and mobile applications) (No. 2) accessibility regulations 2018.
This website is partially compliant with the web content accessibility guidelines version 2.1 AA standard, due to certain non-compliances and exemptions.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations: PDFs and other documents
Many of our PDFs and other document types may not be suitable for users of assistive technology.
We are developing a document format using html web pages, which will be more accessible than PDFs.
We are working with suppliers and third parties to ensure that the accessibility of documents is planned for at creation.
We are often required to publish documents quickly to the website and plan to retrospectively publish an accessible version once one is available.
Where documents are not in the format you need, you can request an alternative by emailing info@carenetworx.com
Disproportionate burden: PDFs and other documents
We have assessed that fixing every document on carenetworx.com would be a disproportionate burden within the meaning of the accessibility regulations.
We believe that the benefit of assigning staff to immediately fix all documents on carenetworx.com would not be justified, as the documents have a low level of usage.
We have prioritised ensuring the top 5% most viewed documents on carenetworx.com are in an accessible format.
Content that’s not within the scope of the regulations: PDFs and other documents
Some of our older PDFs and Microsoft Office documents may not meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader. These include historic reports and case studies.
Where possible, any new PDFs or Microsoft Office documents we publish will meet accessibility standards. Where this is not possible, we will endeavour to make the information available in an accessible format.
If you need documents in a different format like accessible PDF, large print please email info@carenetworx.com
Content that’s not within the scope of the regulations: live video
We do not plan to add captions to live video streams because this is exempt from meeting accessibility regulations.
What we’re doing to improve accessibility
We used the Digital Accessibility Centre to test the accessibility of the site for compliance with Web Content Accessibility Guidelines (WCAG) version 2.1.
As we continue to develop the website and its content, we will re-audit and test the website for accessibility on a regular basis.
Preparation of this accessibility statement
This statement was prepared on 5 May 2023.
This website was last tested on 12 January 2024. The test was carried out by the Digital Accessibility Centre (DAC) against WCAG 2.1 AA level compliance, and included extensive testing by users with a wide range of disabilities.
DAC carried out testing on a sample of pages. Criteria included:
- pages that gave a good example of each one of our templates
- pages that included images, multimedia content and interactive elements
- pages that included web forms.
Last updated: 12 January 2024