Care Networx Ltd on behalf of NHS West Yorkshire Integrated Care Board
Last updated: 12 May 2026
Introduction
This Cookie Policy explains how the Share2Care app uses cookies and similar technologies when you use the service.
The Share2Care app is delivered and managed by Care Networx Ltd on behalf of NHS West Yorkshire Integrated Care Board.
The app may appear in the Apple App Store and Google Play Store as “Share2Care – WYICB”.
This policy should be read alongside the Share2Care Privacy Notice.
What Are Cookies?
Cookies are small text files stored on your device when you visit websites or use online services.
Mobile applications may also use similar technologies, including:
- Device identifiers
- Local storage
- Session tokens
- Analytics tools
- Push notification tokens
These technologies help apps function correctly, improve performance, and enhance user experience.
How Share2Care Uses Cookies and Similar Technologies
Share2Care may use cookies or similar technologies to:
- Keep users securely signed in
- Maintain app functionality and security
- Remember user preferences and settings
- Support accessibility features
- Analyse app usage and performance
- Identify technical issues and improve reliability
- Deliver notifications and reminders
- Protect against fraudulent or unauthorised activity
We do not use cookies for advertising or marketing purposes.
Types of Cookies and Technologies We Use
Strictly Necessary Cookies
These are essential for the operation of the app and cannot usually be disabled.
They may include technologies used for:
- User authentication
- Security and fraud prevention
- Session management
- Load balancing
- Saving user settings
Without these, parts of the app may not function correctly.
Analytics and Performance Technologies
We may use analytics tools to help us understand how the Share2Care app is used and how it can be improved.
This information may include:
- Device type
- Operating system
- App performance data
- Crash reports
- Usage statistics
- Navigation patterns
Where possible, analytics information is anonymised or aggregated.
Functional Technologies
These technologies help improve user experience by remembering preferences and supporting accessibility features.
This may include:
- Accessibility settings
- Notification preferences
- Language or display settings
- Saved user preferences
Third-Party Services
The Share2Care app may use trusted third-party services to support functionality, security, hosting, analytics, or notifications.
These providers are required to process information securely and in accordance with applicable data protection laws.
Third-party services may include:
- Cloud hosting providers
- NHS-linked services
- Analytics providers
- Mobile notification services
- Authentication and security providers
We do not allow third parties to use Share2Care data for advertising purposes.
Managing Cookies and Device Settings
Because Share2Care is a mobile application, some technologies are managed through your device settings rather than a web browser.
You may be able to manage certain permissions and settings through your device, including:
- Notifications
- Analytics sharing
- Device permissions
- Accessibility settings
- Storage permissions
Disabling some technologies may affect app functionality.
Data Protection and Privacy
Any personal information collected through cookies or similar technologies is handled in accordance with the Share2Care Privacy Notice and applicable data protection laws, including UK GDPR and the Data Protection Act 2018.
For more information about how your information is used, please refer to the Share2Care Privacy Notice.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or service functionality.
The latest version will always be available within the Share2Care app and via the Apple App Store and Google Play Store listing for “Share2Care – WYICB”.
Contact Details
If you have any questions about this Cookie Policy or how Share2Care uses cookies and similar technologies, please contact:
Care Networx Ltd
Email: support@carenetworx.com
NHS West Yorkshire Integrated Care Board
Website: NHS West Yorkshire ICB